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CCTV Cameras, A Single Component In A Successful Design

December 13, 2009

Customer satisfaction depends solely on their needs being met. These needs are often budgetary but a CCTV camera installation that doesn’t cover the perceived areas of need is as bad or worse than no CCTV camera coverage at all. The cameras, types of cameras, lenses, multiplexers and recorders all play a factor in the successful installation of a CCTV camera system.

A successful CCTV camera installation is only successful if it meets the needs of the client. These needs must be determined prior to the determination of the equipment required, the location of the equipment and the end use of the equipment. These factors can only be made clear by a meeting with a representative of the company providing the CCTV camera installation and the client who is purchasing the equipment. An initial meeting that determines client needs together with a subsequent meeting in which the solution to those needs should be made.

The client must make their needs known to the CCTV provider. These needs, which include problem areas that they want to, cover, what type of coverage that they need and their final budget for the project. While the provider may have a different concept for the project the needs of the client must be met. There may be options to a CCTV camera installation that the client is unaware of. These options should be brought out to the client and potentially the CCTV installation will be subject to further budget review.

In many cases, the client will only want general surveillance of an area and a black and white camera with a fixed iris lens will suffice. In other areas, the coverage must include a color video camera equipped with backlight compensation and an auto iris lens. These considerations can be brought out to the client in a subsequent meeting. The provider of the CCTV camera installation should provide the client a scale drawing showing camera positions, areas of coverage and types of cameras involved in the coverage. This scale drawing will permit the client to actually see what areas of their property are covered and allow them to present the drawing to a supplemental budget review meeting.

Meetings with the between the client and the CCTV camera installation provider will provide the problems faced by the client and the solutions proposed by the CCTV camera provider. At the end of the meetings, both the client and the provider will know exactly what is to be provided and the coverage of the areas that the client perceives as problem areas. When the installation is complete, both the client and the provider will be satisfied with the finished product.

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